Make a complaint about UKCP
We always do our best to provide an excellent service but there might still be times when you want to raise a concern about the service you have received from us, or about a member of our staff. If this happens, we will resolve your complaint as quickly and as fairly as we can.
In the first instance, please discuss your concern with the staff member or their manager – often they will be able to resolve things straight away. Any staff member will be happy to put you in touch with the right person or arrange for them to call you at a convenient time. Call our office on 020 7014 9955.
If you are still dissatisfied, you may wish to make a complaint. Anyone can raise a complaint about a service they have received or which has affected them.
If your complaint is about how we have used or looked after your personal information, email dataprotection@ukcp.org.uk. We will acknowledge your complaint within 30 days and look into it without undue delay. You can find out more in our privacy policy.
To make a complaint about UKCP, first please read our complaints about UKCP policy and procedure.
Next, please download and complete our complaints form. You can return it to us by post or email. You will find address details on the form.
You can also call us on 020 7014 9955 and ask us to send you the form.
Please provide as much information as possible, including:
- who you dealt with
- what went wrong
- when it happened
- whether you have already attempted to resolve the problem with the person concerned or their manager.
We take all complaints seriously and value any feedback which can help us improve our service.
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