The Professional Conduct Committee (PCC) plays a key role in enabling UKCP to meet its responsibility to maintain professional standards. It oversees the new Complaints and Conduct Process (CCP) and Central Final Appeal Procedure (CFAP).
The remit of the PCC is to oversee the role, function and management of the CCP and the consideration of applications to appeal through the CFAP. This involves working closely with the Complaints and Conduct Officers and other UKCP staff. PCC members review specific complaints to determine whether the application meets the prima facie requirements to be lodged formally, or for an appeal to be taken forward. They then oversee and advise on the subsequent handling of cases.
The Complaints and Conduct Team provide administrative support at the PCC monthly meetings.
Committee Chair: Brian Linfield MBE
Karen Rowe (UKCP Ethics Committee representative)
Committee administrator: Eloise Cadman, UKCP Complaints Assistant
Learning from the Complaints and Conduct Process
The complaints we receive can range from serious professional misconduct to expressions of dissatisfaction with a service. Whatever the cause or severity, each complaint is an opportunity for learning. By highlighting the causes of complaints, we hope that members will review their current practices and procedures in order to avoid circumstances in which such trigger points may arise.
We are producing a series of guidance articles on what we are learning from the complaints received by the UKCP Complaints Team which you can read in the complaints section of this website.
UKCP’s Professional Conduct Committee publishes an annual report setting out key statistics for the year(s) covered. These include the number of general enquiries and complaints received, the number of cases considered and accepted, and the types of complaint received.