Learning from complaints 2026

Gain insights into the complex nature of complaints 

Through a combination of presentations and case studies, we will be able to share learnings to equip you to maintain professional standards of excellence. This year’s annual learning from complaints event will delve into the complex nature of complaints and provide an overview of the annual PCC (professional conduct committee) report. 

Learning objectives 

During this event, you will gain:

• an understanding of the role of the PCC and complaints team
• an overview of the main reasons for complaints about UKCP registrants
• insight into the complaints and conduct process
• information regarding adjudication and interim suspension order (ISO) panels.

Who should attend? 

This event is open to UKCP members only. If you would like to find out more about becoming a UKCP member please visit our join us page. 

CPD

After this event you will receive a certificate of attendance which you can submit for consideration towards your CPD hours.

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Registration 

Speakers

Brian Linfield
PCC Chair

Kam Kandola
Director of standards

Sunita Thakore
Complaints and conduct manager 

Daphne Zhou
Professional standards manager

Nabil Mekkaoui
Professional standards manager

Bethany Rees
Case administrator and panel secretary

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Contact us

If you have any queries about this event, please contact events@ukcp.org.uk. 

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