Regulation and quality assurance administrator

Full-time (35 hours per week)
London-based, hybrid and flexible working (monthly attendance in our London office)
£31,000 per annum

job description 

About the role

This is a varied and rewarding role that supports UKCP's important regulatory and quality assurance functions, helping to uphold high professional standards and protect the public interest. Working closely with members, organisations, assessors and volunteers, you will play a key role in coordinating reviews, maintaining records, supporting audits and ensuring administrative processes run smoothly.

You will be responsible for coordinating organisational member reviews and direct member reaccreditation processes, managing enquiries, administering applications and supporting committees and working groups. You will also contribute to wider projects and initiatives across the team, helping to ensure activities are delivered efficiently and to a high standard.

This role would suit someone who enjoys managing multiple priorities, building positive relationships and providing excellent administrative support in a collaborative and purpose-driven environment.  

About you

You will have strong administrative and organisational skills, with the ability to manage several activities simultaneously while maintaining a high standard of accuracy and attention to detail.
You will be confident communicating with a range of stakeholders and providing professional, responsive support by telephone, email and online. You'll be comfortable handling sensitive and confidential information and have experience coordinating activities, monitoring progress and ensuring deadlines are met.

We're looking for someone who is proactive, reliable and adaptable, with excellent digital skills and confidence using Microsoft 365 applications. You'll enjoy working as part of a supportive team while also being able to work independently and use sound judgement when dealing with day-to-day tasks.

Experience working within a membership body, professional association, regulatory organisation or similar environment would be advantageous, as would knowledge of quality assurance, accreditation, audit or regulatory processes. 

About UKCP

UKCP is the leading professional body for psychotherapists and psychotherapeutic counsellors.  We represent training organisations and over 12,000 members. UKCP psychotherapists and psychotherapeutic counsellors work privately, in the NHS and in the voluntary sector, offering a wide variety of psychotherapeutic approaches to therapy.

• Our charitable objectives are to promote:
• the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public
• research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research
• high standards of education, training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public.

Benefits

Staff working at UKCP enjoy a wide range of benefits, including:

• 25 days annual leave, plus 8 bank holidays
• extra leave during our December office closure
• generous pension scheme with 8% employer contribution and salary sacrifice option
• occupational sick pay and enhanced maternity leave
• flexible working hours and hybrid working arrangements
• ongoing learning and development opportunities
• employee assistant programme with access to confidential counselling and mental health support
• flu vaccination and eyecare vouchers
• interest-free season ticket loans
• cycle to work scheme. 

How to apply

To apply: please send your CV and cover letter to hr@ukcp.org.uk. 

Applications without a cover letter will not be considered. Please include the role you are applying for and your full name in the filename [e.g. regulation and quality assurance administrator, Joe Bloggs CV].

UKCP does not hold a certificate of sponsorship and is therefore unable to sponsor individuals who do not have the right to work in the UK.

job description 

Closing date: Thursday, 24 September 2026 at 9am.

Interview dates: Tuesday, 29 September 2026 in London.