Registration officer

Hybrid (home working with monthly attendance in our London office)

Full time, permanent (35 hours per week, 9am-5pm, Monday to Friday)

£31,000 (FTE) per year 

job description

About the role

As a registration officer, you'll support UKCP members, applicants and members of the public by responding to enquiries and administering key registration and membership processes. You'll play an important role in ensuring our register remains accurate, up-to-date and reflective of UKCP's professional standards. Working closely with colleagues across the organisation, you'll help deliver an excellent member experience while contributing to the smooth running of registration and renewal activities. 

Typical responsibilities include: 

• processing applications, renewals and membership updates accurately and efficiently 
• maintaining accurate member and registration records 
• responding to enquiries by email, telephone and other channels 
• applying policies, procedures and guidance consistently and fairly 
• producing reports and supporting data quality activities 
• identifying opportunities to improve processes and service delivery 
• supporting the delivery of a positive member experience across the registration lifecycle. 

About you

We're interested in hearing from people who enjoy working in a structured environment, have strong attention to detail and can balance excellent customer service with the need to follow procedures accurately. 

You will bring: 

• experience providing high-quality administrative support in a professional, regulatory, service delivery or customer-focused environment 
• experience administering registration, accreditation, certification, renewal, enrolment or similar processes 
• strong communication and customer service skills 
• the ability to manage competing priorities and take ownership of enquiries through to resolution 
• confidence interpreting and applying policies, procedures and guidance 
• strong attention to detail and commitment to maintaining accurate records 
• a proactive approach to learning, problem solving and continuous improvement. 

Experience within a membership body, professional association, regulator, charity or similar organisation would be advantageous but is not essential. 

You’ll work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There’ll be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

About UKCP 

UKCP is the leading professional body for psychotherapists and psychotherapeutic counsellors. We represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. 

Our charitable objectives are to promote: 

• the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public 
• research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research 
• high standards of education, training and practice in psychotherapy and psychotherapeutic counselling 
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public. 

Benefits  

Staff working at UKCP enjoy a wide range of benefits, including: 

• 25 days annual leave, plus 8 bank holidays 
• extra leave during our December office closure 
• generous pension scheme with 8% employer contribution and salary sacrifice option 
• occupational sick pay and enhanced maternity leave 
• flexible working hours and hybrid working arrangements 
• ongoing learning and development opportunities 
• employee assistant programme with access to confidential counselling and mental health support 
• flu vaccination and eyecare vouchers 
• interest-free season ticket loans 
• cycle to work scheme.  

How to apply 

To apply: please send your CV and cover letter to hr@ukcp.org.uk.

Applications without a cover letter will not be considered. Please include the role you are applying for and your full name in the filename [e.g. media and public affairs Joe Bloggs CV].

UKCP does not hold a certificate of sponsorship and is therefore unable to sponsor individuals who do not have the right to work in the UK.

Closing date: Monday, 24 August 2026 at 5pm

Provisional interview dates: Week commencing 24 August 2026 (online) and 31 August 2026 (in-person in our London office).

job description