Registration (membership) manager

Full-time (35 hours per week, Monday to Friday) 

Hybrid and flexible working (once a month in our London office) 

£47,608 per annum  

job description

About the role 

The registration manager leads the day‑to‑day delivery of UKCP’s membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with UKCP procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience.  

You will manage and support a team of 4 registration officers, oversee customer service standards, monitor workloads and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows and work closely with other teams such as finance, communications and regulation.

About you 

Role specific criteria: 

• Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting. 
• Experience managing or supervising an operational team, including workload planning and performance oversight. 
• Strong CRM and digital systems skills, with the ability to improve workflows and maintain high‑quality data (Salesforce experience desirable). 
• Excellent organisational skills, able to manage multiple processes and deadlines. 
• Ability to interpret operational data and produce clear performance reports. 
• Experience maintaining accurate member or registrant records, including renewals or revalidation processes. 
• Available to work 9am–5pm, Monday to Friday. 

Desirable criteria: 

• Experience within a professional membership, accreditation or regulatory environment. 
• Experience improving digital processes or streamlining operational workflows. 
• Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions). 
• Experience preparing operational insights or reports for senior stakeholders. 

You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference. 

About UKCP 

UKCP is the leading professional body for psychotherapists and psychotherapeutic counsellors. We represent training organisations and over 8,000 individual therapists – working privately or in the NHS or voluntary sector – offering a wide variety of psychotherapeutic approaches or modalities. 

Our charitable objectives are to promote: 

• the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public 
• research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research 
• high standards of education, training and practice in psychotherapy and psychotherapeutic counselling 
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public. 

Benefits 

• Staff working at UKCP enjoy a wide range of benefits, including: 
• 25 days annual leave, plus 8 bank holidays 
• extra leave during our December office closure 
• generous pension scheme with 8% employer contribution and salary sacrifice option 
• occupational sick pay and enhanced maternity leave 
• flexible working hours and hybrid working arrangements 
• ongoing learning and development opportunities 
• employee assistant programme with access to confidential counselling and mental health support 
• flu vaccination and eyecare vouchers 
• interest-free season ticket loans 
• cycle to work scheme.  

How to apply 

job description

Please email your CV and cover letter to hr@ukcp.org.uk.

Please include the job title of the role you are applying for. 

Applications will only be considered where both a CV and cover letter have been provided. 

Closing date: 30 March 2026 

Provisional interview dates: 2 April (online) and 9 April (face to face in London).