Registration assistant

Full-time 

Fully remote 

£16 per hour plus benefits 

Fixed-term contract until 23 December 2026 

job description 

About the role 

We are looking for a temporary registration assistant to join our registration team on a fixed-term contract until 23 December 2026.

This role has been created to provide additional support during a busy period. Working remotely, Monday to Friday from 9am to 5pm, you will help process membership and registration applications, maintain accurate records and respond to enquiries from members and applicants.

We are looking for someone who is organised, accurate and customer focused. You will be comfortable managing a busy workload, using databases and CRM systems and handling enquiries by phone and email in a professional manner.

About you 

You will have experience in a customer service, membership, administration or similar role, with a proven ability to handle telephone and email enquiries professionally and courteously. You'll be comfortable using CRM systems and databases and have excellent attention to detail and a high level of accuracy in your work.

The ideal candidate will be confident dealing with a range of enquiries, including challenging conversations, while maintaining a professional and customer-focused approach. As this is a fully remote role, you will be able to manage your workload independently, prioritise tasks effectively and work with minimal supervision.

You must be available to start within the next few weeks and able to commit to working full-time, Monday to Friday, 9am to 5pm, for the duration of this temporary assignment. 

About UKCP 

UKCP is the leading professional body for psychotherapists and psychotherapeutic counsellors.  We represent training organisations and over 12,000 members.  

UKCP psychotherapists and psychotherapeutic counsellors work privately, in the NHS and in the voluntary sector – offering a wide variety of psychotherapeutic approaches to therapy. 

Our charitable objectives are to promote: 

• the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public
• research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research
• high standards of education, training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public. 

Benefits 

Staff working at UKCP enjoy a wide range of benefits, including: 

• 25 days annual leave, plus 8 bank holidays
• extra leave during our December office closure
• generous pension scheme with 8% employer contribution and salary sacrifice option
• occupational sick pay and enhanced maternity leave
• flexible working hours and hybrid working arrangements
• ongoing learning and development opportunities
• employee assistant programme with access to confidential counselling and mental health support
• flu vaccination and eyecare vouchers
• interest-free season ticket loans
• cycle to work scheme.  

How to apply 

To apply: please send your CV and cover letter to hr@ukcp.org.uk. 

Applications without a cover letter will not be considered. Please include the role you are applying for and your full name in the filename [e.g. operations and resources officer, Joe Bloggs CV].

UKCP does not hold a certificate of sponsorship and is therefore unable to sponsor individuals who do not have the right to work in the UK.

job description

Closing date: Monday, 28 September 2026 at 12pm 

Provisional interview dates: w/c 28 September and w/c 5 October 2026 (online)