Professional standards manager

Full-time (part-time requests will be considered, 28 hours+)

London-based, hybrid and flexible working 

£51,108 per annum (pro-rated for part-time)

About the role 

We are looking for a professional standards manager to join our team and support the operation of UKCP’s Complaints and Conduct Process (CCP). This role is central to ensuring that concerns and complaints against registered members are managed with integrity, fairness and efficiency.

You will oversee the day-to-day management of investigations and adjudications, ensuring processes are followed accurately and service standards are met. The role involves working closely with the Professional Conduct Committee, supporting adjudication hearings, and contributing to strategic projects that enhance regulation and complaints handling.

This is an opportunity to make a real impact by safeguarding professional standards and supporting the public benefit of psychotherapy.

About you 

You will bring experience in complex complaints handling within a professional body or regulated environment, alongside strong organisational and problem-solving skills.

Key strengths include: 

• Ability to interpret and evaluate complex information quickly.
• Confidence in using evidence and data to inform decisions.
• Excellent interpersonal and communication skills to engage with diverse stakeholders.
• Commitment to equity, diversity and inclusion in all aspects of your work. 

Experience in policy research, consultations and writing briefings is essential. Legal training or experience in the charity or mental health sectors would be an advantage. 

You’ll work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There’ll be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

About UKCP 

UKCP is the leading professional body for psychotherapists and psychotherapeutic counsellors. We represent training organisations and over 8,000 individual therapists – working privately or in the NHS or voluntary sector – offering a wide variety of psychotherapeutic approaches or modalities.

Our charitable objectives are to promote: 

• the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public 
• research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research 
• high standards of education, training and practice in psychotherapy and psychotherapeutic counselling 
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public. 

Benefits 

Staff working at UKCP enjoy a wide range of benefits, including: 

• 25 days annual leave, plus 8 days bank holidays 
• additional leave during the office closure in December 
• pension scheme – 8% employer contribution and salary sacrifice option   
• occupational sick pay 
• occupational maternity pay 
• flexible working hours and hybrid working 
• learning and development opportunities 
• eye care policy 
• interest-free season ticket loans 
• cycle to work scheme. 

How to apply 

To apply: send your CV and cover letter to hr@ukcp.org.uk. Please ensure you detail which role you are applying for in the subject line of your email.  

job description

Closing date: Friday, 2 January 2026.

Provisional interview dates: to be confirmed.