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Website FAQ

In this section, we hope to answer any questions you may have relating to the feel and functionality of our new website.

Is the website finished?
What’s new about the new UKCP website?
How has Find a Therapist been improved?
How do I update my Find a Therapist profile?
What has been improved in the members’ area of the website?
Is there going to be an allotted amount of space on the system for committees and sub-committees?
Can I advertise my course or event?
I represent an organisational member, can I add information to the website?
I can’t access the members area
How do I log in?
I can’t log in
Why has the modality descriptor for my type of therapy changed?
My Supervisor Directory entry shows my home address rather than my work address

However, if the above options do not cover your particular query, please contact us.

Is the website finished?

No, this is just the start. We have committed ourselves to a programme of continuous improvement. We will be relying a lot on feedback to improve things so please do let us have your views and comments. We can’t promise to change everything straight away but we will try to incorporate suggestions as we see the website get established. Please send all your comments to our dedicated email address: website@ukcp.org.uk.

What’s new about the new UKCP website?

The new website has been designed to be easy to use whether the person viewing it is using a smartphone, tablet or desktop computer.

The website is the ‘front end’ that members and the public see. Behind the scenes, the new membership area is powered by a new CRM.

A CRM is a database. CRM means Customer Relationship Management – a term used to describe IT systems and software designed to help provide ‘customer-focused’ services.

Many online services, such as Find a Therapist or our register, are driven by our database. Our new website and CRM are improving the way they work and making them easier to use.

In addition to holding all of our membership data, the new CRM enables members to renew their membership and update their contact details.

Some of the main benefits that come from a better CRM are:

  • a redesigned, user-friendly and interactive website that will reflect UKCP’s status as a high-quality regulator and the home of high standards in psychotherapy
  • an improved Find a Therapist to enable people seeking therapy to find UKCP members appropriate to their needs
  • a searchable Directory of Supervisors
  • the facility for members to renew, update their details and book onto events via the website
  • to make UKCP more accessible to those experiencing mental health problems
  • to make UKCP more accessible to prospective members and trainees by enabling them to apply online
  • to improve our admin processes allowing us to focus more resources on improving services to members
  • to improve our website’s ranking in search engines, giving UKCP and its members a higher profile.

How has Find a Therapist been improved?

Find a Therapist has been redesigned to make it easier to use and more flexible than on the old website.

Our new Find a Therapist features an advanced search option, giving the public the option to search according to location, postcode, name, type of therapy, and even the gender and language of the psychotherapist.

The way the search results are displayed has also been redeveloped. All search results will be randomised, giving everyone who matches the search filters an equal chance of appearing as the first result.

We will continue to base improvements on members’ feedback on the current system, consultation responses, testing and by understanding how clients use this service to access therapy.

How do I update my Find a Therapist profile?

We have created a guide and video which outlines how to update your Find a Therapist profile. This includes information on setting up your profile, uploading a picture and inputting your address. Find our video and guide here.

You can also find FAQs relating to Find a Therapist on this page.

What has been improved in the members’ area of the website?

Logging in to the members’ area is easier. The new website system now offers an online password retrieval process, so you can request a new password and change your password on the website.

You can now add and amend personal information, renew your membership and download receipts and, eventually, book onto events.

Coming soon will be groups. This will enable you to interact with other members and committees online.

This section will be under continuous review, as we learn how to develop online services for members. If you have any feedback or suggestions, please contact us.

Is there going to be an allotted amount of space on the system for committees and sub-committees?

Yes, we are developing a number of virtual groups in the members’ area of the website. This will be a dedicated area where committees can upload documents and information, and hold their own online discussions.

If you would like to have a group set up for your committee, please get in touch with us to discuss it.

Can I advertise my course or event?

We are currently not accepting advertising on the website. You may be interested in advertising in The Psychotherapist or in sponsorship and exhibition opportunities at UKCP events.

Visit our advertising and sponsorship page for more information.

I represent an organisational member. Can I add information to the website?

If you would like to update your information on UKCP website, please contact us.

I can’t access the members area

If you are having trouble accessing the members area on your desktop, please make sure the website isn’t blocked by your Ad Blocker.

How do I log in?

At the top right hand corner of the website there is a link called ‘Member Area’, next to the search bar. Click this to be taken to the login page.

I can’t log in

Before you log in for the first time, you will have an email from us with a link to create your password. Please use this for your first login. If you do not have this email please contact membership@ukcp.org.uk or 020 7014 9955, option 1. Your username is your email address.

If you have difficulty logging in after this, please use the ‘Forgot Password’ link on the log in page. You will be asked to submit your email address and a temporary password will be emailed to you.

If this doesn’t work, for example, we don’t have your email address, you can contact the Membership Team on membership@ukcp.org.uk, or 020 7014 9955, option 1.

Why has the modality descriptor for my type of therapy changed?

As part of UKCP’s digital development project, we have been working hard to clean up our data so that it could be migrated successfully from one database to another. Included in this work was an audit of modality descriptors and some have changed. If you notice something different and wish to discuss it, please contact us.

My Supervisor Directory entry shows my home address rather than my work address

This entry is powered by the CRM (Customer Relationship Management) database and the address must match your UKCP mailing address.