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Website FAQ

Cover of the guide to updating your Find a Therapist profile

Download our guide on updating your Find a Therapist profile

In this section, we hope to answer any questions you may have relating to the feel and functionality of our new website.

Is the website finished?
What’s new about the new UKCP website?
How has Find a Therapist been improved?
How do I update my Find a Therapist profile?
Can I include testimonials on my Find a Therapist profile?
Why are some fields in Find a Therapist already filled in?
I can’t find myself on the register. What should I do?
I can’t find myself on Find a Therapist. What should I do?
What has been improved in the members’ area of the website?
Is there going to be an allotted amount of space on the system for committees and sub-committees?
Can I advertise my course or event?
I represent an organisational member, can I add information to the website?
I can’t access the members area
How do I log in?
I can’t log in
How do I add a picture?
How do I set up a profile?
How do I change my address?
My map isn’t displaying correctly on my Find a Therapist profile
I speak a language that isn’t shown on your list
Why has the modality descriptor for my type of therapy changed?
My ‘Work Phone’ number is not being accepted. What should I do?
My Supervisor Directory entry shows my home address rather than my work address

However, if the above options do not cover your particular query, please contact us.

Is the website finished?

No, this is just the start. We have committed ourselves to a programme of continuous improvement. We will be relying a lot on feedback to improve things so please do let us have your views and comments. We can’t promise to change everything straight away but we will try to incorporate suggestions as we see the website get established. Please send all your comments to our dedicated email address: website@ukcp.org.uk.

What’s new about the new UKCP website?

The new website has been designed to be easy to use whether the person viewing it is using a smartphone, tablet or desktop computer.

The website is the ‘front end’ that members and the public see. Behind the scenes, the new membership area is powered by a new CRM.

A CRM is a database. CRM means Customer Relationship Management – a term used to describe IT systems and software designed to help provide ‘customer-focused’ services.

Many online services, such as Find a Therapist or our register, are driven by our database. Our new website and CRM are improving the way they work and making them easier to use.

In addition to holding all of our membership data, the new CRM enables members to renew their membership and update their contact details.

Some of the main benefits that come from a better CRM are:

  • a redesigned, user-friendly and interactive website that will reflect UKCP’s status as a high-quality regulator and the home of high standards in psychotherapy
  • an improved Find a Therapist to enable people seeking therapy to find UKCP members appropriate to their needs
  • a searchable Directory of Supervisors
  • the facility for members to renew, update their details and book onto events via the website
  • to make UKCP more accessible to those experiencing mental health problems
  • to make UKCP more accessible to prospective members and trainees by enabling them to apply online
  • to improve our admin processes allowing us to focus more resources on improving services to members
  • to improve our website’s ranking in search engines, giving UKCP and its members a higher profile.

How has Find a Therapist been improved?

Find a Therapist has been redesigned to make it easier to use and more flexible than on the old website.

Our new Find a Therapist features an advanced search option, giving the public the option to search according to location, postcode, name, type of therapy, and even the gender and language of the psychotherapist.

The way the search results are displayed has also been redeveloped. All search results will be randomised, giving everyone who matches the search filters an equal chance of appearing as the first result.

We will continue to base improvements on members’ feedback on the current system, consultation responses, testing and by understanding how clients use this service to access therapy.

How do I update my Find a Therapist profile?

To help potential clients find you, you will need to update your profile with the relevant information about you and the services you offer, add an image and check your profile is correct.

The effectiveness of Find a Therapist is dependent on the content on members’ profiles. By ensuring that your details are correct and up to date, and you provide sufficient information about your experience and how you can help, it will help in improving our search ranking on Google.

We have developed a step-by-step guide to updating your profile, download the guide here.

Can I include testimonials on my Find a Therapist profile?

The UKCP Ethical Principles and Code of Professional Conduct prohibits the use of testimonials – see paragraph 11.3, which says:

The psychotherapist undertakes not to make or support unjustifiable statements relating to particular therapies or therapists or include testimonials from clients in any advertising material.

Testimonials should, therefore, not be used on your Find a Therapist profile, website or any other promotional materials.

Why are some of the fields in Find a Therapist already filled in?

If you are using Find a Therapist on a mobile phone, you may see that some of the fields already have words in them even though you have not selected anything.

This seems to be an issue with Microsoft phones. If you have not selected an item from the list, most mobile phones will show ‘0 selected’ or ‘0 items’. However, some phones don’t seem to be able to show that nothing has been selected and will show the first item on the selection list. For example, on affected phones, the Reason for Therapy Field shows the word Abuse because that is the first term in the list.

The words showing in the fields have not actually been selected. If you click on the list, you will see that the item in question is not ticked. So the results that you get when you search for a therapist will not be affected by anything that you haven’t selected.

We are aware of this issue and are working on it with our developers.

I can’t find myself on the register. What should I do?

You can search for a member on the national register by searching for their full name, partial name, or by the initial of someone’s surname.

Results are listed in alphabetical order and may run over more than one page.

If you are unable to find your name please contact us.

I can’t find myself on Find a Therapist. What should I do?

The first thing to do is to make sure your profile is up to date and has the correct details. Also make sure that the search filters you’re using match the information in your profile. We have developed a step-by-step guide to updating your profile, download it here.

The search results are now randomised, giving everyone who matches the search filters an equal chance of appearing the as the first result. If the search generates several results, you may not always appear on the first page of results. Be sure to check all the results or try refreshing the page which will reorder the search results.

What has been improved in the members’ area of the website?

Logging in to the members’ area is easier. The new website system now offers an online password retrieval process, so you can request a new password and change your password on the website.

You can now add and amend personal information, renew your membership and download receipts and, eventually, book onto events.

Coming soon will be groups. This will enable you to interact with other members and committees online.

This section will be under continuous review, as we learn how to develop online services for members. If you have any feedback or suggestions, please contact us.

Is there going to be an allotted amount of space on the system for committees and sub-committees?

Yes, we are developing a number of virtual groups in the members’ area of the website. This will be a dedicated area where committees can upload documents and information, and hold their own online discussions.

If you would like to have a group set up for your committee, please get in touch with us to discuss it.

Can I advertise my course or event?

We are currently not accepting advertising on the website. You may be interested in advertising in The Psychotherapist or in sponsorship and exhibition opportunities at UKCP events.

Visit our advertising and sponsorship page for more information.

I represent an organisational member. Can I add information to the website?

If you would like to update your information on UKCP website, please contact us.

I can’t access the members area

If you are having trouble accessing the members area on your desktop, please make sure the website isn’t blocked by your Ad Blocker.

How do I log in?

At the top right hand corner of the website there is a link called ‘Member Area’, next to the search bar. Click this to be taken to the login page.

I can’t log in

Before you log in for the first time, you will have an email from us with a link to create your password. Please use this for your first login. If you do not have this email please contact membership@ukcp.org.uk or 020 7014 9955, option 1. Your username is your email address.

If you have difficulty logging in after this, please use the ‘Forgot Password’ link on the log in page. You will be asked to submit your email address and a temporary password will be emailed to you.

If this doesn’t work, for example, we don’t have your email address, you can contact the Membership Team on membership@ukcp.org.uk, or 020 7014 9955, option 1.

How do I add a picture?

We have developed a step-by-step guide to updating your profile. Download the guide here.

How do I set up a profile?

We have developed a step-by-step guide to updating your profile. Download the guide here.

How do I change my address?

We have developed a step-by-step guide to updating your profile. Download the guide here.

My map isn’t displaying correctly on my Find a Therapist profile

If your address does not link to a map (for example, it shows the world), your address includes information Google doesn’t recognise. This may be because you are:

  • using a house name rather than a number
  • using a room number or the name of a smaller building within a larger complex, e.g. hospital
  • including the county for metropolitan towns such as Croydon and Bromley instead of London; or
  • the address is spelt incorrectly.

Try copying the whole address and pasting it into Google Maps. If the map doesn’t recognise the address, the address will need to be amended for the map on Find a Therapist to work.

I speak a language that isn’t shown on your list

If you would like to add a language to the list, please contact us.

Why has the modality descriptor for my type of therapy changed?

As part of UKCP’s digital development project, we have been working hard to clean up our data so that it could be migrated successfully from one database to another. Included in this work was an audit of modality descriptors and some have changed. If you notice something different and wish to discuss it, please contact us.

My ‘Work Phone’ number is not being accepted. What should I do?

Telephone numbers in the ‘My Profile’ section of the member area must be entered without spaces.

My Supervisor Directory entry shows my home address rather than my work address

This entry is powered by the CRM (Customer Relationship Management) database and the address must match your UKCP mailing address.