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How to update your Find a Therapist profile

To help potential clients find you, you will need to update your profile with relevant information about you and the services you offer, add an image, and check your profile is correct.

The effectiveness of Find a Therapist is dependent on the content on members’ profiles.

Ensure that your details are correct and up to date, and that you have provided sufficient information about your experience and how you can help. This will help improve our ranking on Google.

We have developed a step-by-step guide to updating your profile.

Download our PDF guide

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We have also created a step-by-step video guide on updating your profile,  which you can watch here.


Can I include testimonials on my Find a Therapist profile?

The UKCP Code of Ethics and Professional Practice prohibits the use of testimonials. Therefore, they should not be used on your Find a Therapist profile, website or any other promotional materials.

Why are some of the fields in Find a Therapist already filled in?

If you are using Find a Therapist on a mobile phone, you may notice that some of the fields already have already been filled out, even though you have not selected anything.

This seems to be an issue with Microsoft phones. If you have not selected an item from the list, most mobile phones will show ‘0 selected’ or ‘0 items’. However, some phones will show the first item on the selection list instead. For example, on affected phones, the Reason for Therapy Field shows the word Abuse because that is the first term in the list.

The results that you get when you search for a therapist will not be affected by anything that you haven’t selected. We are aware of this issue and are working on it with our developers.

I can’t find myself on the register. What should I do?

You can search for a member on the national register by searching for their full name, partial name, or by the initial of someone’s surname.

Results are listed in alphabetical order and may run over more than one page. If you are unable to find your name please contact us.

I can’t find myself on Find a Therapist. What should I do?

The first thing to do is to make sure your profile is up to date and has the correct details. Also make sure that the search filters you’re using match the information in your profile. We have developed a step-by-step guide to updating your profile, download it here.

The search results are now randomised, giving everyone who matches the search filters an equal chance of appearing as the first result. If the search generates several results, you may not always appear on the first page of results. Be sure to check all the results or try refreshing the page. If you still do not appear, then contact us.

My map isn’t displaying correctly on my Find a Therapist profile

If your address does not link to a map (for example, it shows the world), your address includes information Google doesn’t recognise. This may be because you are:

  • using a house name rather than a number
  • using a room number or the name of a smaller building within a larger complex, e.g. hospital
  • including the county for metropolitan towns such as Croydon and Bromley instead of London; or
  • the address is spelt incorrectly.

Try copying the whole address and pasting it into Google Maps. If the map doesn’t recognise the address, the address will need to be amended for the map on Find a Therapist to work.

I speak a language that isn’t shown on your list

If you would like to add a language to the list, please contact us.

My ‘Work Phone’ number is not being accepted. What should I do?

Telephone numbers in the ‘My Profile’ section of the member area must be entered without spaces.