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Learning from complaints

Learning from the UKCP Complaints and Conduct Process

The complaints we receive can range from serious professional misconduct to expressions of dissatisfaction with a service. Whatever the cause or severity, each complaint is an opportunity for learning. By highlighting the causes of complaints, we hope that members will review their current practices and procedures in order to avoid circumstances in which such trigger points may arise.

Here you will find a series of guidance articles on what we are learning from the complaints received by the UKCP Complaints Team.

  • Ending therapy
    Ending therapy is an area which frequently leads to complaints, with clients (or potential clients) expressing dissatisfaction about the manner in which their therapy ended. Read more …
  • Psychotherapy contracts
    A written contract is a transparent basis for informed consent. It gives you a level of certainty. Expectations are set out clearly. This means that a contract reduces the likelihood of complaints. And, in certain circumstances, a contract can ‘save’ a therapeutic relationship. Read more …
  • Confidentiality
    An essential part of the therapeutic relationship is the confidence that is shared between therapist and client. That confidence and trust is essential in creating a safe space where therapy can take place and breakthroughs can be made. However, there are occasions where you may be asked to break that confidentiality. Read more …

Other useful information

Our Professional Conduct Committee publishes an annual report setting out key statistics for the year(s) covered. This includes information about the types of complaint received in a given year.