Member event: Learning from Complaints

The Professional Conduct Committee plays a key role in enabling UKCP to meet its responsibility to maintain professional standards of excellence. It oversees the Complaints and Conduct Process (CCP). The complaints UKCP receive can range from serious professional misconduct to expressions of dissatisfaction with a service. Whatever the cause or severity, each complaint is an opportunity for learning.

Hosted by the Professional Conduct Committee, this event is open to UKCP members and will give you the opportunity to gain insight into the work of the committee and receive guidance on case law and topical issues. Through a combination of presentations and breakout sessions, you will be able to engage with the team and share learnings to equip you to maintain professional standards of excellence.

Agenda:

10-10:30: Introduction to the work of the Professional Conduct Committee

10:30-11:00: Confidentiality

11:00-11:15: Break

11:15- 11:35: COVID – how has this affected work?

11:35-12:05: Bringing the profession into disrepute

12:05-12:15: Break

12:15-12:45: Case study breakout rooms

12:45-13:00: Closing remarks

Speakers include:

Brain Linfield MBE – Chair, UKCP Professional Conduct Committee

Sunita Thakore – UKCP Complaints and Conduct Manager and Acting Registrar

Charlotte Ferson – Professional Standards Manager

Nirosha Thilagarajan – Professional Standards Manager

Alice Love – Complaints Assistant and Panel Secretary