Making a Complaint
Complaints about therapists
We aim to ensure that the therapists on our register are ‘fit to practise’. Fitness to practise means:
- having the skills, knowledge and character to work safely and effectively with clients
- behaving in a way that safeguards public safety and maintains confidence in the psychotherapy profession
We will look into cases where there is evidence that a therapist may not be fit to practise. For example, we will deal with complaints where a therapist may have:
- been dishonest
- committed fraud
- behaved in a way that causes harm or distress to a client
- breached client confidentiality
We will also look into complaints about a therapist who is unable to meet our professional standards because of a health problem or a drug or alcohol problem.
We deal with complaints about any therapist who was on UKCP’s register at the time of the incident that led to the complaint, and is still on the register when the complaint is made. We won’t accept a therapist’s resignation from the register once a complaint has been made about them.
If you feel able to do so, talk to your therapist first about your concerns to see if they can put things right. This may be the simplest way of resolving the issue without the stress of going through a formal complaints process. However, if you don’t feel comfortable doing this, you may choose to use UKCP’s complaints process or opt for mediation through the more informal Alternative Dispute Resolution process.
- Complaints form - download and complete this form if you would like to make a complaint
- Guidance for making a complaint - guidance for anyone wishing to make a complaint against a psychotherapist
- Guidance for psychotherapists - guidance for psychotherapists going through the Complaints and Conduct Process
- Alternative dispute resolution - information on informal ways to resolve disputes
- Complaints and conduct process rules - technical information about the process starting from 1 November 2015
- Complaints and conduct process rules - technical information about the complaints and conduct process from before 1 November 2015
- Ethical Principles and Code of Professional Conduct - the core principles that underpin our members’ practice
If you would like to discuss your concerns with a member of our Complaints and Conduct Team, call 020 7014 9978 or 020 7014 9493.
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